Refunds & cancellation
Clear renewal terms and a direct route to billing help.
Updated September 9, 2026Policy text is in English.
A cancellation normally keeps access through the paid period. It does not delete your account or automatically issue a refund.
Manage billingIndividual subscriptions
Pro is billed monthly or annually as selected. It renews automatically until cancelled before renewal. The Free plan has no paid trial or automatic charge. Check the amount, billing interval and cancellation terms before confirming checkout.
Our standard policy does not provide prorated refunds for unused portions of a billing period. This does not limit mandatory cancellation, withdrawal, refund or other consumer rights under applicable law, or remedies for an incorrect charge or a service that does not meet legal requirements.
Request a refund or report a charge
Email support@specialeduai.com with your account email, receipt or invoice reference, charge date and a short explanation. Do not send payment-card numbers, passwords, student records or identity documents. We review the transaction and applicable rights; sending a request does not guarantee a refund or cancel a subscription.
If Billing is unavailable or you cannot access your account, request cancellation by email. Use your account email where possible. Any verification must be proportionate to locating and protecting the account.
School, District and older subscriptions
School and District use assisted setup. Their signed order or purchasing agreement confirms billing, cancellation and refund terms. Annual equivalents shown on public pages are comparisons based on monthly rates, not a promise of an annual team discount.
Older subscriptions may use a different payment provider. Use your receipt’s management link or contact support if the current billing screen cannot manage that subscription. Provider/bank processing times can vary after an approved refund.